So what exactly is people operations? It’s a mantra of putting the employee first.

An instructional design model is a tool or a framework to develop your training materials.

Call centre training tips are super important. Think about this scenario.

Planning a customer service training brings up a lot of questions. Who should take part?

Showpad is a popular sales enablement and marketing platform for sales teams—but is it the best option for your business

We’ve gathered the top call center conference of 2019 (and early 2020) to help you figure out which is best for you.

Call center training best practices shift all the time. That’s especially true when training technologies improve.

You have built a sales enablement team. Everything is up and running. Now what?

Do you really need a sales enablement structure? Is it really beneficial or just another industry buzzword?

The customer service training manual is the cornerstone of customer service training.