As you know a successful learning management system (LMS) can be a key driver in developing and growing your employees. But implementing a new LMS can be costly, timely, and require significant planning. That’s why it’s important to hire the right person or team to implement your LMS from the start and help minimize any negative issues along the way.
Team members for implementation
Depending on how large or small your company is and what your LMS budget is will determine what size your team will be. But regardless of your team’s size, there are some key responsibilities that this team or person will need to be responsible for when creating a successful LMS.
1. eLearning Project Manager/Team leader
The project manager makes sure the LMS implementation runs smoothly. He or she serves at the point person for the rest of the team and any other stakeholders. Plus, when bottlenecks arise in the process, the team leader is responsible for brainstorming solutions to implement themselves or for another team member to fix. This person also needs to keep the process moving and making sure other team members are achieving the project goals. For these reasons, you’ll want to hire a great communicator and a self-starter. Plus, a team leader needs to be a cheerleader for the team so a great motivator is also a necessary skill.
2. Instructional designer
This team member uses instructional design principles, models, and learning theories to structure the materials for the LMS. He or she needs to use the set learning objectives to also drive this process. Specific tasks for an instructional designer may include refining and managing elearning course content and creating instructor manuals to teach this coursework. As a result, you will need to search for a person who is up-to-date on the latest and trending elearning authoring tools.
3. Subject matter expert
When you are implementing a new LMS, it’s a great time to look at your training materials. A subject matter expert will go through all of your coursework to see what should be included and what can be omitted. Depending on the different types of training materials your company uses, you may hire a subject matter expert for each one. This individual will work with the instructional designer to determine what the desired outcome is for each lesson or course keeping in mind the learning objectives. For this reason, a subject matter expert needs to work well in a team and collaborative environment.
4. Course authoring specialist
The course authoring specialist looks at the overall structure of each course. Tasks may include course layout, making sure each course fits well within the LMS, and linking relevant courses together for a comprehensive learning experience for each employee. If you have a limited budget or an extremely qualified instructional designer, you may be able to delegate these tasks to this employee.
5. Learning management system specialist
After the course authoring specialist finishes with their responsibilities, a learning management system specialist takes over. This person’s role is to manage the infrastructure of the LMS. Basically he or she needs to double check that all courses and corresponding training materials are loaded into the new LMS correctly and that there are no bugs or glitches. Plus, a learning management specialist needs to put themselves in the shoes of an employee in training. Questions like what is the course track for each employee and what are the different tracks based on prior subject matter knowledge need to be explored and answered.
6. Graphic designer
The graphic designer is in charge of the look and feel of all the courses. He or she should be skilled in graphs, animations, and user interfaces. This person also needs to translate the design through in-classroom lessons as well as elearning interfaces if using a blended learning model. Plus, to ensure your LMS can be leveraged as an employee benefit, the graphic designer should create a look and feel to properly market it to potential new hires.
7. Communications manager
This role is a middle man between the learning team and the employees taking the training. In order to ensure course success, modifications need to be made based on learner feedback. Plus, if a learning track changes for the employees, this needs to be properly communicated so everyone is on the same page.
8. IT specialist
An IT specialist needs to be on staff for several reason. If bugs arise in certain courses, these need to be fixed quickly to optimize learning. Plus, when utilizing a new or different LMS, someone needs the technical skills to properly fix the system. And finally, if an employee is having an issue logging in or taking a course, there needs to be a point person to address these issues.
9. QA tester
This person makes sure system glitches or potential issues are minimized within the LMS. He or she acts as an editor checking for typos and other elements that are not functioning properly.