Have you ever been shopping and asked two employees the same question – whether an item qualifies for an advertised sale, say – but received two different answers? Most of us have.
And though sometimes this is simply the result of one lazy or indifferent employee being disinterested in following the proper protocols, such conflicts usually result from poor – and inconsistent – employee on-boarding practices. The retail environment may be where insufficient employee onboarding makes itself most felt in our day-to-day lives, but the reality is that reliable employee onboarding is critically important to the success of just about any business.
At Continu, we believe that the best on-boarding practices are streamlined and consistent, and we’ve grounded our platform in these principles from day one. With that in mind – and in order to help your company avoid the sort of he said she said fiascos that make the businessperson in all of us cringe – we’ve compiled a list of key factors to consider when crafting a lean, efficient, and consistent employee onboarding procedure.
Show the Employee-side Value of Onboarding
Many new employees view training and on-boarding as little more than an obstacle, albeit a necessary one, that they must overcome before they can get down to real work. On-boarding as eating your vegetables, so to speak. As such, companies should make sure that their employee onboarding process explicitly spells out the benefits that it has to offer. Employees need to understand that onboarding is not only a mechanical HR necessity, but the best way for them to find their bearings in a new environment and set themselves up for success.
Resist the Urge to Information Dump
Of course, the most surefire way to get your employees to buy into the on-boarding process is to keep it concise and based on fundamentals. Initial training is unquestionably important, but anyone who’s held the same position for any extended period of time knows that the majority of workplace skills are picked up on the job. Tempting as it may be, you can’t teach your new employees everything they need to know in their first week, and trying to do so will only overwhelm and frustrate them.Always try to find a LMS that goes beyond introductory employee onboarding. Our Workflows feature automates delivery of new learning modules, facilitating what we like to call Just-in-Time Learning. On the Continu platform, employees only receive additional materials once they’ve completed their current assignments, guaranteeing that they won’t feel overwhelmed on their first day on the job.